When your behavior is "Send Message", there are eight options in the message content below. The options include text, card, image, video, file, quick reply, customized text, and customized card. The following will explain to you the usage and precautions of each option.

1. Text

The word limit is 600 words with line breaks, and punctuation and emoticons can be displayed.

2. Card

Option cards: Suitable for situations with multiple options. Three buttons can be added to each card, and up to ten cards can be added horizontally. If one of the cards has a picture, then all cards must have pictures. In addition, due to LINE official accounts and Facebook restrictions, the number of buttons on each card must be the same.

Option card setting screen

Customer perspective

When setting option card, you can move the card left and right

Confirmation card: It is suitable for the situation of choosing one of the two. There is only a single card and two buttons.

Confirmation card setting screen

Customer perspective

List card: Suitable for situations with multiple options. Only supports Messenger, only a single card, up to five buttons can be added.

List card setting screen

Customer perspective

There are a total of six button options in each type of card, which are the text return button, the open URL button, the call button, the Messenger share button, the developer webview button, and the developer return button. The buttons that must be paid special attention to when using functions and settings are explained below.

  • Respond text button: After the customer clicks, the text will be responded
  • Open URL button: The customer will go to the URL after clicking. Need to put the URL beginning with https://, for example: https://no8.io/
  • Call button: After the customer clicks it, the dialing screen will open. Please add the country code to the phone number field, for example: +886910XXXXXX, if your phone number starts with 0800, please change it to +886800-XXX-XXX.
  • Developer webview button: please refer to https://bit.ly/2IxAC0D
  • Developer post button: please refer to https://bit.ly/2IxAC0D

The card names can be set for the above three card types, which is convenient for finding cards in the template analysis of data analysis. If no card name is set, it will be named with "process name" plus "step name".

3. Images, videos, files

Bot editor file size: Due to the technical specifications of Messenger and LINE, the size of a single file (video, image, card containing pictures) cannot exceed 2 MB.

Super 8 platform file size: Due to the technical specifications of Messenger and LINE, the size of a single file (videos, pictures, cards containing pictures) cannot exceed 5 MB.

Please refer to: https://bit.ly/2CRZKA0 for suggestions on the size ratio of pictures. When uploading a picture, if you put the picture path, please remember that the path must be put in the URL beginning with https://. In addition, please note that the video link must be ending with mp4.

4. Quick reply

There are five options to choose from: text, location, user phone number, user email, camera and photo album.

Please note the following two points when setting up a quick reply:

1. Each field in the quick reply needs to be added with text. If no text is added, it will not be displayed in the foreground.

2. It is recommended to add a delay before and after the quick reply steps to ensure that the sending order is correct and the buttons can be displayed normally.

Text quick reply: Support Messenger and LINE official account, up to 11 buttons can be added

Text quick reply setting screen

Messenger customer perspective

LINE customer perspective

Location quick reply: Support LINE official account, and the button display text will be displayed in LINE.

Location quick reply setting screen

LINE customer perspective

User phone number quick reply: only supports Messenger. Here, the phone number data in the customer's Messenger file will be captured, and the button will not appear if the file setting is not public.

User phone number quick reply setting screen

Customer perspective

User email quick reply: Only Messenger is supported. The email data in the customer's Messenger file will be captured here, and the button will not appear if the file is set to be unlisted.

User email quick reply setting screen

Customer perspective

Album quick reply: only supports LINE. Customers can open the album after clicking the button

Album quick reply setting screen

Customer perspective

Camera quick reply: only supports LINE. The customer can turn on the camera after clicking the button

The camera quickly responds to the setting screen

Customer perspective

5. Customized text

You can bring customer-specific information in the text message, so that customers have a customized service experience.

Customized text setting screen

Customer perspective

6. Customized cards

Customer-specific information can be brought into the card, so that customer can have a customized service experience.

Customized card setting screen

The code content in the card and the attribute name below must be completely consistent, and special attention must be paid when setting

Customer perspective

7. Delay

To ensure that the order of each message can be sent correctly, it is recommended to add a delay between each message.

Reminder

If you set multiple message contents, you can use the up and down buttons to adjust the order of the messages.

Hope the above information helps you

If there are other questions, please feel free to contact the online customer service through "Facebook Chat Plugin" at the bottom right of the Super 8 platform.

Super 8 Messenger: https://m.me/no8.io

Super 8 Line@: https://line.me/R/ti/p/@im888

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