Welcome to the Super 8 tutorial. This article will guide you to set up AIGC Bot.
This article will use the basic settings of AIGC Bot tab in 「Chatbot」section.
Contents
1. Introduction
2. Basic settings
3. Trigger settings
4. Customization
5. Bot testing and calibration
Introduction
- In the chatbot section, click "AIGC Bot"
- There is a "Add AIGC Bot" button in the upper right corner of the screen. Click the button to open the AIGC Bot editor.
Note: When the bot service is started but not saved, it will all be displayed as Not Started.
- Only one AIGC bot is will be available.
Bot List
The table on the screen will display :
Bot name / creation period: title and creation time
GPT language model: GPT 3.5 , GPT 4 ( GPT 3.5 is used by default )
Platforms: Line , Messenger , Instagram , WhatsApp , LiveChat
Trigger keyword: set trigger keyword
Number of triggers :
Presents the calculated number of repeat triggers
Number of messages sent
Completion rate: total number of triggers ÷ completed conversations
Presents the calculated number of triggers
Please note that assuming the customer does not press any buttons or trigger keywords, they will stay in AIGC bot mode and the completion rate will not be calculated.
On / Off : whether the bot can trigger or not.
If you need to change the data, you need to turn off the trigger before you can make changes.
If you delete the bot or stop triggering, customers will automatically end the AIGC bot mode .
Please note that if you shut down the AIGC bot service, the data will be cleared after restarting.
When the mouse slides over the robot column, the "Edit bot, Delete bot" button will appear.
When the channel is open, it is only available for viewing and cannot be modified.
If you need to modify the AIGC bot settings, please turn off the trigger first and then modify it.
Basic Settings
Basic settings: set name, sending platform, data import
AIGC Bot name (required) :
You can modify the title yourself. The default is: name and date and time "AI BOT YYYY-MM-DD XX:XX"ChatGPT language model (required):
You can choose the language model of GPT3.5 or GPT4 .Platform (required):
You can choose the sending platform: Line , Messenger , Instagram , WhatsApp , LiveChat
Import data (required) : (Import can be divided into files, URLs, or both at the same time. )
Upload file:
The data limit is 20,000 words. If you need to extend, you can click "Extend word limit" and an email will be sent to the business contact .
File limit : The limit for a single file is 5 MB
Supported formats : XSLX , CSV , PDF and other file formats
XSLX :
This is the default download format. The XSLX format is more versatile on Mac and Windows .
CSV :
The format of this upload is equivalent to the default download template of XSLX . (Only supports UTF-8 )PDF :
It is recommended to use a Word to convert to PDF .Do not use the right-click on the website to print and transfer to PDF to avoid the situation where the text cannot be read .
Text only, images cannot be recognized.
Upload URL :
Supports "single page import" and "add sub-path"
Add new subpath :
Refers to the secondary directory or folder under the main path. If the main path of a website is https://www.example.com ,So https://www.example.com/products It may be a sub-path of the website.
Please note : If the website format you upload does not support Sitemap.xml , the system will not be able to crawl subdomains below the main URL. At this time, you can only "add a single URL" .
If there are changes to the data (new modifications), a small prompt will appear below to import the data.
After importing, there will be Data import progress bar :
Each page will be fixed at the top. If the import is not successful or all required fields are completed, you will not be able to enter the robot test page .
New data needs to be re-imported, deletion does not need it.
If there is new data, the system will detect that no data has been uploaded and you must click again to import before the new data will be uploaded to the database.
If the import is completed, a small prompt will show that the import is complete .
Trigger settings
Trigger settings: Set the starting keyword, bot, welcome message and end card.
Trigger keyword bot (required):
Currently, only one AIGC Bot can be triggered at a time.
Tag after triggering
First welcome message (required):
Content is brought in by default. Message for the first time a customer talks to this bot.
End conversation keyword (required) :
It is recommended to use the same wording as the message callback button.
The status and label can be assigned the same as the "Message Return Button" below.
The message return button
Brings in the content by default. In addition to the first welcome message, this end card will be attached to every message back and forth in the conversation.
Currently, the PC version of Line needs to be updated to version ( ver 8.3.0.3189 )Only the function that supports message return button is available.
Introduction to button settings :
Resolved The issue
has been resolved - the conversation is considered complete .
Will affect data performance: (Completion rate = total number of triggers ÷ completed conversations )Open issues
are not resolved - considered an unfinished conversation .
Will affect data performance: (Completion rate = total number of triggers ÷ completed dialogue)
button :Unassigned - After setting, messages will be automatically transferred to the " Unassigned " folder .
Assign - You can choose to assign a specialist. After setting, the message will be automatically forwarded to the assignee's " Assigned " folder.
Robot out of service message
Situation: When the brand turns off the AIGC Bot or the S-point is used up, the bot will stop immediately .
Solution: For a better user experience, the brand can enable this text message to be sent to customers. ( Line ’s message fee will also be charged for this message ). This part is left to the brand to decide whether to turn on this feature.
Customizaiton
Brand Name (required) :
Enter your brand name into the bot to ensure the bot understands your brand .
Respond when there is no answer (required) :
When the robot cannot answer the customer's answer, the robot will respond to this content.
Competitive product related reply settings (optional) :
The default status is closed. If the customer can switch it on or off according to needs, the default content will be brought in after opening it.
When keywords for related competing products are detected, the robot is expected to exclude these competing product keywords .1. Reply for competing products that are not enabled : Will be used uniformly Answer when there is no answer answer .
2. Turn on competing product reply: If the brand keyword entered here is detected, the reply will be based on the settings here .
Please note: When entering competing product keywords, English letters do not need to be case-sensitive. However, the full-width and half-width fonts and whether there are spaces in the middle will still affect the AI's judgment. When encountering this situation, it is recommended to list them separately .
AI character settings (optional, it is recommended to upgrade to GPT-4 before use ) :
You can enter the AI character settings and give the robot specific personality and characteristics through the character settings. You can create a friendly assistant, a funny friend, or a professional consultant, such as "You are a beauty expert and passionate about sharing beauty knowledge."
Response rules (optional, it is recommended to upgrade to GPT-4 before using ) :
The default state of "Automatically bring in URL responses" here is on. When you check this option, the robot response will include the original URL. Make it easy for customers to click and refer to the original web page material and vice versa
The default status of "Response Rules" here is closed. If the customer can switch it on or off according to needs, the default content will be brought in after it is opened.
Response rules are not enabled : ChatGPT default reply method will be used .
Enable response rules: Replies will be based on the rules set here.
Tone setting (optional, it is recommended to upgrade to GPT-4 before using ) :
The default state here is closed. If the customer can switch it on and off according to needs, the default content will be brought in after it is opened.
Through this tone setting, the answer is kept neutral and objective, and subjectivity and emotion are avoided, ensuring that users receive objective, fair and practical content when interacting with the AIGC bot .
Bot testing and calibration
Bot testing: Here you can conduct bot testing conversations, test the import settings of AIGC Bots, test related imported data, and simulate the interaction between customers and bots.
Please note:
- If the import is not successful or all required fields are not completed, you will not be able to enter the robot test page. You will be locked on the previous page and cannot enter this test page.
- All conversations here will directly consume S-points (when each organization is initially set up, we will provide 300 S-points for you to test) .
The system has preset "trigger keywords" and "welcome message", and customers can directly conduct conversational bot testing. The interface will display immediately :
Points spent, points held
Import word count
There is a clear button in the upper right corner to clear the current conversation content
Click "Reply to modification history" next to "Bot Test "
Modification records can be queried with the following information :
Customer reply to the question, adjusted reply, original reply, which customer service staff made the modification, and final modification time
When you enter the conversation and click "Adjust bot replies", this pop-up window will pop up.
Adjust the reply method: Capture "customer questions", "responses you adjusted", and "source website" as a data set imported into the AIGC database
Adjust reply (required )
Source website (optional )
After clicking Save and Import, it will be sent directly to the database. If you need to modify or edit, you can click the text of "Bot Response Adjustment Record" and then click the edit or modify button.
After completing the above settings, you can start your own AIGC Bot !
We hope this article will help you!
If you have any related questions, feel free to ask online customer service specialists through the 「Customer Chat Plugin」 at the bottom right of the Super 8 web console.
Service hours are Monday to Friday 09:30~13:00, 14:00~18:30.
Super 8 Messenger: https://m.me/no8.io
Super 8 LINE@: https://line.me/R/ti/p/@im888