This article will guide you through connecting Instagram to Super 8!
Firstly, the integration is divided into three stages:
Switching your Instagram personal account to a professional business account
Linking your Instagram business account with Facebook
Authorizing your Instagram business account to connect with Super 8
In the first stage, we need to switch the Instagram account to a business account and connect it to a Facebook Page. You can do this using either the mobile or desktop version, depending on your preference.
If your Instagram is already a business account and is linked to a Facebook Page, you can skip directly to the Super 8 connection settings.
1. Switching to a Business Account - Instagram Mobile Version
Go to your profile page, tap the menu in the top right corner, and select "Settings."
Choose "Account."
Tap "Switch to Professional Account." (If you already have a creator account, switch to a personal account first, then tap "Switch to Professional Account.")
Continue through the professional account features introduction.
Select the type of account and whether you wish it to be public.
Choose a "Business" account.
Check contact information, which can be publicly shared and adjusted at any time.
To check if the connection was successful, go to "Edit Profile" on your profile page. If you see the linked Facebook Page under "Public Business Information," it's successful.
Select the Facebook Page you wish to link. This completes the switch to an Instagram business account and the connection to a Facebook Page.
2. Switching to a Business Account - Instagram Desktop Version
Click your profile icon in the top right corner and select "Settings."
In the settings menu on the left, click "Switch to Professional Account" at the bottom.
Choose "Business" and follow through the professional account features introduction.
Select the type of account and check the contact information, which you can decide to make public.
Click "Done" in the bottom right corner to finish setting up your account as a business account.
3. Facebook Page Linking Instagram Business Account
From the computer, link your Instagram business account to your Facebook Page.
In the Page settings, click "Instagram," then "Connect Account."
Make sure to allow access to Instagram messages in the inbox.
Select the Instagram account you wish to link.
4. Connecting Instagram Business Account to Super 8
Log in to the Super 8 platform and go to "Organization Settings" → "Business Account Connection Settings."
Log in to your Facebook account (make sure you have the necessary permissions).
Select the Instagram business account and the Facebook Page you've linked to it.
Check all permissions to avoid affecting functionality.
Select the Instagram business account you want to connect and click "Create Connection."
A notification of a successful connection will pop up.
Now you can start messaging your connected Instagram business account to see if messages enter the Super 8 "Message Center." If they do, the connection is complete, and you're ready to set up your Instagram chatbot!
Reminder: If private messages do not appear in the message center, use the mobile version of Instagram to go to "Settings" → "Privacy" → "Messages" and check if the "Allow Access to Messages" feature is turned on.
We hope this article will help you!
If you have any related questions, feel free to ask online customer service specialists through the 「Customer Chat Plugin」 at the bottom right of the Super 8 web console.
Service hours are Monday to Friday 09:30~13:00, 14:00~18:30.
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