You can access the "Broadcast" page to view failed recipients. Additionally, you can click on the name of a failed recipient to enter their chat page and understand the reason for the "!" (failed delivery) symbol.
Possible reasons for failure include:
Unstable network connection
Issues with application connectivity
If the failure is not due to the above reasons, you are advised to click on the "!" to copy the issue and paste it to online customer service staff for assistance in understanding the cause of failure.
We hope this article will help you!
If you have any related questions, feel free to ask online customer service specialists through the 「Customer Chat Plugin」 at the bottom right of the Super 8 web console.
Service hours are Monday to Friday 09:30~13:00, 14:00~18:30.
Super 8 Messenger: https://m.me/no8.io
Super 8 LINE@: https://line.me/R/ti/p/@im888