All Super 8 users might be curious as to why, after integration, the native LINE read/unread feature only shows as read. The main reason is that after integrating with the LINE system, it is necessary to activate the "Chatbot" mode. In this mode, LINE officially defaults to having the bot reply to customer messages, so regardless of whether the message has been opened to view, it will automatically be marked as "read."

Super 8 has also developed its own mechanism for read/unread statuses in response to this situation.

Message Read/Unread Status

In the message center, we can use the red dot numbers on the conversation to know if the customer's message has been opened by me. When you have not read the message, a red number will indicate how many messages are unread, and once read, the red dot will automatically disappear.

Reminder: the read/unread status is shared among all Super 8 accounts, displaying according to whether any staff member in the organization has read/unread it.

We hope this article will help you!

If you have any related questions, feel free to ask online customer service specialists through the 「Customer Chat Plugin」 at the bottom right of the Super 8 web console.

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