Welcome to the tutorial of using Super 8. This section will teach you how to use the "Setting Attributes" function.

Question:

In the behavior-type of the Super 8 Platform editor, there is an option of "Setting Attributes," but few people know its purpose or under what circumstances to use it.

Next, let's delve into this question to find the answer!

Description:

When the scenario you expect is that the information sent by the customer to be automatically filled in the field of customer information, we suggest you select the "Setting Attributes" option.

Assumed scenario: When investigating the birthday of a customer, expecting the birthday information entered by the customer will be automatically filled in the field of the birthday field.

1. Trigger steps

Trigger steps: In the trigger method under the Enter Conditions, select "Triggered by The Content Sent by the Customer," and the condition is when the customer enters the keyword "start". The example here is for demonstration purposes only. Please define the keyword according to your actual situation.

2. Step 1: fill in the birthday

Leave out of Enter Conditions without settings. Select "Send Message" as the behavior-type under Behavior and fill in the message content. Expect customers to reply with "Start Challenge," so click "Yes" for "Waiting For Response" and go ahead to set "Accept Conditions."

Under Accept Conditions, enable "Allow Customers to Leave The Step," enable "Checking Accept Conditions," and fill in the keyword in Conditions. To enable both settings means that the customer is allowed not to respond with the content set in your "Behavior." If there is a response, it needs to match the keyword conditions you set before proceeding to the next step.

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3. Step 2: Setting Attributes

Leave out of Enter Conditions without settings. Select "Setting Attributes" as the behavior-type under Behavior and fill in the message content. Set Attribute Name by selecting the birthday of customer information. The attribute value is selected to get the birthday information entered by the customer in the step of "Collect birthday information-fill in birthday information."

4. Step 3: Send Message

Leave out of Enter Conditions without settings. Select "Send Message" as the behavior-type under Behavior and fill in the message content.

The scenario of the above step is that when a customer enters the keyword of "start," the chatbot will send a text message asking the customer to enter his/her birthday. After the customer enters the birthday, the chatbot will automatically fill in the birthday information in the field of birthday of the customer information. Finally, the chatbot will send another text to thank the customer for filling in the message.

Customer perspective

Automatically fill in the birthday information in the field of birthday

Reminder

Another option for the attribute name is "Custom." This option is an advanced feature for developers and is currently not recommended to use it.

Tutorial file

Super 8 platform thoughtfully provides the process of setting for your reference. You can use this file to design further a scenario framework that suits your needs. Just a reminder that the purpose of this file is only for tutorial demonstration, please do not save it directly after importing the file!

Download files from URL: https://bit.ly/2R1tNIe

Hope the above information helps you!

For any other questions, please contact the online customer service representative through the "Facebook Chat Plugin" at the Super 8 platform's bottom right.

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